Oh this is ridiculous
Looks like we’re most likely cancelling digital.
Not because we can’t afford it.
Not because we don’t like it.
But because we’ve had a working box a WEEK, and it’s been out-out 3 times already, twice now for over 24 hours.
That, and when the tech came last week (Monday), to replace the box? They CHARGED us for the box. Though we have the quality assurance plan, though the tech SAW that it was stuck on the loading process. Saw that it wasn’t a problem with our set-up. $34 to say that we needed a new box. WTF? I would have hooked it up myself, FFS, but he had to do it, to make sure it wasn’t a problem with our lines (another thing we CAN’T be charged for because of the quality assurance plan). This is getting fucking RIDICULOUS!!
EDIT: 7:28pm
We’ve got a Cox person, PLUS a supervisor coming out tomorrow between 3 and 5pm.
That, and they credited the account for the billing that shouldn’t of occurred, AND the tech on the phone made a notation on the account NOT to charge for the visit tomorrow.
Josh is actually happy that I told him to give Cox one more shot. They surprised even me, XD
pissed offFiled Under: Josh, bitching, bitching, cox, Josh, quality_assurance_plan, supervisor
I'm a 26 year-old female living in Kansas with my husband and our two kids. The purpose of this blog is more of a release of all things, but I do have a couple of other blogs for other endeavors. 
Lovely isn’t it? How big name companies beliee they can just treat their customers like a # than later, try to assure all is well.. but down the road you’ll just be a # again. I’ve been a customer of Time Warner’s for 6 years - never sending in a late payment. However, while on bedrest I missed 1 month and within a day I recieved a shut off notice - when I called the rep to explain she treated me like I was a # not a valued customer of 6 years. Oye veh. Glad to hear you got something positive out of it though.
We’ve had a few late payments (Cox is more forgiving), but the biggest reason for that is because we don’t even get the bill until 3-4 days before it’s due O.o Thank god we do 90% of it online, when it comes to paying it.
The techs are great, so far. All of them have been nice, and when we had the internet problems, the tech even gave us his personal line (through the company), in case we had more problems.